Live Chat Software to Improve Support and Increase Conversions
Offer Exceptional Online Support with SupportSuite247 Customer Engagement
Connect with your customers anytime, anywhere with SupportSuite247. We offer a comprehensive live chat software that features smart automation, real-time visitor tracking, intuitive communication to assist your support teams in providing fast and reliable service around the clock. Our focus was simplify and ease of use so that your business can excel customer satisfaction and improve sales, while keeping the flow organized.
Start Your FREE 30-Day Trial
No Credit Card Required. Includes Access for 4 Agents & 4 Campaigns.
Welcome to Support-Suite 247
Are You Losing Potential Sales Or Overloading Your Support Team?
Slow replies and messy ticket handling often cause frustrated customers and missed opportunities. SupportSuite247 helps you fix these problems with easy-to-use tools that offer real-time chat, smart ticket management, and proactive visitor engagement. Your team can respond faster, keep everything organized, and reach out to customers before they leave. Turn your website chat into a lively place where visitors get quick help and feel valued. This premium customer support software helps you boost customer satisfaction and increase sales. It makes your support process easier and faster, so your team can handle requests smoothly and keep customers coming back.
Maximize Engagement Opportunities with SupportSuite Features
Organize for Efficiency: Simplified Team Management
Streamline your support operations with intuitive team management tools:
Campaign Creation
Set up targeted campaigns for sales, support, or other initiatives.
Agent Assignment
Allocate specific agents to each campaign for focused service.
Department Structuring
Organize agents into departments linked to relevant campaigns.
Ticket Filtering
Easily view and filter support tickets by department for comprehensive oversight.
These features ensure that customer inquiries are directed to the right experts, enhancing response times and service quality.
Be Available Around the Clock with Intelligent Automation
Never miss a customer query with our automation capabilities:
Chatbot Campaigns
Deploy AI-powered chatbots to handle routine questions 24/7
Q/A Campaigns
Create predefined keyword-answer pairs for instant responses to common inquiries.
Automation frees up your agents to focus on complex issues while ensuring customers receive immediate assistance at any time.
Go Beyond Text Connect Deeper with Advanced Agent Tools
Enhance customer interactions with rich communication options:
Voice Chat
Allow customers to speak directly with agents for more personalized support.
Screen Sharing
Guide users through processes visually to resolve issues efficiently.
File Sharing
Exchange documents securely within the chat interface.
Voice-to-Tickets for Seamless Follow-up
If no agent is available, visitors can leave a voice note, which will automatically be converted into a support ticket.
These tools foster deeper connections and facilitate quicker problem resolution.
Gain Actionable Insights with Real-Time Visitor Tracking
Understand your website visitors to engage them effectively:
1
Live Monitoring
Track visitor activity, including online status, pages viewed, and time spent.
3
Proactive Engagement
Initiate chats based on visitor actions to increase conversion rates.
2
Footprint Analysis
Gain insights into user behavior to tailor support and sales strategies.
Real-time tracking empowers your team to provide timely and relevant assistance, turning browsers into buyers.
Start Free, Grow with Confidence
Experience the full potential of SupportSuite247 risk-free:
- 30-Day Free Trial: Access all features with 4 agents and 4 campaigns.
- Flexible Upgrades: Choose a plan that scales with your business needs.
- Transparent Billing: Invoices can be paid either by the admin or an authorized agent through the dashboard.
Our straightforward pricing ensures you can focus on delivering excellent customer support without unexpected costs.
Why Businesses Rely on SupportSuite247
Businesses trust SupportSuite247 because we deliver businesses a dependable and cutting-edge chatbot for website that grows with their needs. Here’s what sets us apart:
Dependable Performance
Our platform is built to handle high volumes of customer interactions smoothly.
Smart Features
Unique tools like voice note to ticket conversion ensure every customer message is captured and acted upon.
Easy to Use
Intuitive design helps your team respond faster and work more efficiently.
All-in-One Support
From live chat to automation, we provide everything needed to offer excellent customer care.
Continuous Updates
We constantly improve our platform, so you always have the latest tools.
These features ensure that customer inquiries are directed to the right experts, enhancing response times and service quality.
What Our Customers Have to Say?
FAQs
Frequently Asked questions
SupportSuite247 is a comprehensive live chat software and customer engagement platform designed to help businesses connect with website visitors, provide instant online support, automate responses, and manage support teams efficiently.
We offer a full-featured 30-day free trial, including access for up to 4 agents and the ability to create up to 4 campaigns. No credit card is required to start your trial.
After your 30-day trial, you can upgrade to a subscription plan that suits your business needs. Our flexible options are designed to grow with your company, and billing is managed through the admin dashboard.
Yes, SupportSuite247 allows you to create chatbot campaigns for automated replies and build Q/A campaigns using predefined keyword-answer pairs, providing 24/7 support coverage.
Absolutely. Agents can initiate voice chats, conduct screen sharing sessions, and securely exchange files within the chat interface, enhancing the support experience.
If no agents are online, visitors can leave a voice note, which is automatically transcribed and converted into a support ticket, ensuring prompt follow-up.
SupportSuite247 offers robust team management features, including the ability to create departments, assign agents, and link departments to specific campaigns for efficient ticket routing.
Yes, our real-time visitor tracking feature allows you to monitor online visitors, view their navigation paths, and proactively engage them with timely support or sales chats.
