FAQs

Frequently Asked questions

Find quick answers to the most common questions about our services, support, and how Support Suite 247 works.

What is SupportSuite247?

SupportSuite247 is a comprehensive live chat software and customer engagement platform designed to help businesses connect with website visitors, provide instant online support, automate responses, and manage support teams efficiently.

How does the 30-day free trial work?

We offer a full-featured 30-day free trial, including access for up to 4 agents and the ability to create up to 4 campaigns. No credit card is required to start your trial.

What happens after my free trial ends?

After your 30-day trial, you can upgrade to a subscription plan that suits your business needs. Our flexible options are designed to grow with your company, and billing is managed through the admin dashboard.

Can I automate responses to visitors?

Yes, SupportSuite247 allows you to create chatbot campaigns for automated replies and build Q/A campaigns using predefined keyword-answer pairs, providing 24/7 support coverage.

Can agents use features like calls or screen sharing?

Absolutely. Agents can initiate voice chats, conduct screen sharing sessions, and securely exchange files within the chat interface, enhancing the support experience.

What happens if no agents are available?

If no agents are online, visitors can leave a voice note, which is automatically transcribed and converted into a support ticket, ensuring prompt follow-up.

How can I organize my support team within the software?

SupportSuite247 offers robust team management features, including the ability to create departments, assign agents, and link departments to specific campaigns for efficient ticket routing.

Can I see who is currently on my website?

Yes, our real-time visitor tracking feature allows you to monitor online visitors, view their navigation paths, and proactively engage them with timely support or sales chats.