Instant Assist with SupportSuite247 Live Chat Features
Manage conversations, engage customers, and organize your team process with the SupportSuite247 comprehensive platform. Get real-time chats with customer tracking and smart ticket handling to make sure your customers are managed efficiently, without any hassle. Explore SupportSuite247 extensive features to assist your agents and your business move ahead with the market.
Organize Your Efforts: Advanced Team Management Tools
SupportSuite247 brings clarity and control to your team’s daily work. Whether you’re running customer support, sales, or onboarding, our team management tools help you keep everything organized and moving fast.
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Custom Campaigns with Targeted Agent Assignment
Build focused campaigns for every customer touchpoint. Create unlimited Campaigns and assign the right Agents to each one. Whether it’s product questions, technical help, or billing, your customers reach the right person every time. It’s simple to set up and makes managing different types of conversations easy.
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Full-Scope Ticket Management at Your Fingertips
All conversations turn into organized support tickets that appear in one dashboard. You can sort, filter, and manage them by Campaign, Department, or Agent. With this full view, it’s easier to follow up, track progress, and improve response times.
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Departments That Route Conversations the Right Way
Set up custom Departments like Sales, Support, or Technical. Assign your Agents to their roles and link each Department to the relevant Campaign. This smart setup automatically routes all incoming support tickets to the right team, so every request gets handled quickly and by someone who knows what to do.
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Built for Real Teams and Customers
Besides admins, agents get clarity, customers get faster help, and everyone stays on track. It’s all part of our broader system of website chat features, designed to help teams work better together and give visitors a smooth, helpful experience.
Designed to Drive Results with Real-Time Visitor Engagement
SupportSuite247 gives you more than just real-time messaging. It’s a powerful support system with smart team management, real-time visitor tracking, and intelligent automation that keeps your online support sharp and effective. Everything works together to help you connect, engage, and convert, all in one place.
Make best reputation in your industry with organized workflows, faster replies, and features built to move your support forward.
Admin Dashboard: Structure, Strategy & Smooth Operations
Manage every aspect of your support and sales with ease. From campaigns to tickets, get full visibility, smart routing, and real-time insights with a single powerful admin dashboard.
Strategic Campaign Management
Take complete control with smart Campaign Management tools. Create unlimited campaigns focused on specific goals like Sales, Technical Support, or Onboarding. Assign agents directly to each campaign so the right conversations land with the right people. It’s an easy way to keep your workflow focused and effective.
Automated Support with Chatbots & Q/A Flows
Build powerful Chatbot Campaigns to send auto-responses based on visitor input or behavior. Pair it with Q/A Campaigns by setting keyword-based answers for frequently asked questions. Together, they reduce agent load, keep replies consistent, and run support around the clock.
Smart Team Organization & Department Routing
Create dedicated Departments like Billing, Sales, or Tech Support and assign agents to each. By linking these departments to specific campaigns, Department Routing ensures that chats and support tickets reach the most qualified people right away.
Powerful Ticket Management Dashboard
With Comprehensive Ticket Management, you get a full view of every support ticket, whether it’s from chat or a voice note. Use filters to sort by agent, department, or ticket status, making follow-ups and performance checks smooth and fast.
Live Visitor Tracking & Insights
Use real-time Visitor Tracking to monitor who’s on your site, what pages they’re viewing, and how they’re moving through your content. This gives agents the power to reach out with the right message at the perfect time.
Experience Admin Power Tools
Advanced Chat Tools for Agents: Connect, Share, Solve
Your agents are the front line of customer experience, SupportSuite247 equips them with powerful tools to communicate better, resolve faster, and build lasting relationships.
Smooth Conversations with Voice Chat
When clarity matters, live voice calls make all the difference. Inside supported campaigns, agents can switch from chat to voice in seconds. This real-time connection helps handle complex questions faster, reduces back-and-forth, and adds a personal touch to every conversation. Whether it’s guiding a customer through a product or answering time-sensitive queries, voice chat keeps things clear and connected.
Present Efficiently with Screen Sharing
Support becomes easier when you can show instead of just explain. With built-in screen sharing, agents can walk visitors through step-by-step processes, demonstrate features, or troubleshoot issues visually. No need for long descriptions, just share your screen and guide them in real time. Its support made it smarter and more intuitive.
Instant File Sharing Inside the Chat
Everything you need to share, right where the conversation happens. From product brochures to screenshots and documents, agents can exchange files instantly with visitors during live chat. No switching platforms, no confusion, just fast, seamless file transfer that keeps the interaction flowing.
Unified Agent Inbox for All Chats & Tickets
SupportSuite247 gives agents a centralized workspace where all chats and support tickets are organized and easy to manage. Filter by campaigns, departments, or status to stay on top of every conversation. Agents can respond faster, follow up smarter, and handle more with confidence.
Give Your Agents the Right Tools
Effortless Support for Visitors: Clear Options, Quick Action
Visitors don’t want to search for help, they expect it to be right there, easy and instant. SupportSuite247 is designed to meet those expectations. With a visitor-first approach, every feature helps them connect faster, get answers easier, and feel supported throughout their journey.
One Tap Help with Website Chat Call
With our clearly visible Call Button built directly into the website chat widget, visitors can connect with an available agent in seconds. No forms, no waiting. Just real-time voice support when it’s needed most. It perfect for sales inquiries, urgent help, or any time visitors prefer speaking over typing.
Voice Note to Ticket for Uninterrupted Support
If a visitor tries to reach your team after hours or during busy times, they’re offered the option to leave a Voice Note. This note is automatically turned into a Support Ticket, complete with transcription and time stamp and placed directly in the admin dashboard.
Experience SupportSuite247 Features:
Start Your Free Trial
Getting started with SupportSuite247 is simple and quick. Your 30-day free trial includes full access to our most powerful live chat features, built for agents, admins, and visitors alike. You’ll get full functionality, including capacity for 4 agents and 4 campaigns, so you can see exactly how our system fits your team and goals.
No complicated setup. No learning curve. Just log in, set your team structure, and start chatting with your visitors in real-time. It’s the easiest way to explore the value of our complete support suite.
