Question 1

What is SupportSuite247?

Accepted Answer

SupportSuite247 is a uniquely designed, comprehensive live chat software and customer engagement platform. However, we haven’t simply designed it as a single chatbot tool, but a complete customer support software suite with multiple features to give you a complete support experience. It enables you to connect with incoming visitors in real-time, handle their queries, and provide them instant online support through modern AI-based technologies.
If you want to learn more about our customer support suite, feel free to get in touch with our experts.

Question 2

How does our 30-Day Free Trial Work?

Accepted Answer

We want you to experience our suite first before you purchase a full-tier package. Therefore, we offer you a complete 30-day free trial absolutely free, which gives you access to up to 4 AI agents with the capacity to work with you on 4 different campaigns. Guess what? We don’t need your credit card details to start your trial.

Question 3

What happens once my 30-day trial ends?

Accepted Answer

After your 30-day trial is complete, we expect to make you our loyal customer. You can upgrade to a subscription plan of your choice from our flexible pricing model. You can manage the bills from the admin dashboard.

Question 4

Does SupportSuite247 let me automate responses to customers?

Accepted Answer

Why, yes. SupportSuite247 is a comprehensive suite with multiple features for you to make your chat experience streamlined. You can build chatbot campaigns where a live AI agent will handle all automated replies. You can build Q/A scenarios in campaigns using predefined keyword-answer pairs and activate them to work 24/7.

Question 5

Can AI Agents use Features Like Voice and Screen Sharing?

Accepted Answer

Yes, AI agents are self-learning AI bots with capabilities to interact with customers dynamically. They are capable of using voice chats, screen sharing, document management, and much more, all through a single interface.

Question 6

What if all my AI Agents are busy?

Accepted Answer

While 4 agents are actively helping your customers, if you have more customers waiting in queue, they can always be prompted to drop a voice note, which will be transcribed and converted into a support ticket.
As soon as one of the 4 AI agents is free, they will quickly respond to your customer.

Question 7

How can I organize my support team within the SupportSuite247?

Accepted Answer

SupportSuite247 is an interactive platform with robust team management features for you to work with. You can create departments, assign agents, and link departments to specific campaigns for ticket management.
Explore SupportSuite247, try the tool yourself, and decide if it works for you.

Question 8

Will I be able to see who has visited my website?

Accepted Answer

Yes, we have a real-time visitor tracking feature in the dashboard which allows you to monitor online visitors in real-time. You can view their navigation path and proactively engage them with timely support.

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